Privacy Policy

Effective date: 13 May 2026

TrimCore respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit trimcore.co.uk, place an order, contact us, or interact with our website.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@trimcore.co.uk
Website: trimcore.co.uk

1. Who we are

TrimCore operates the website trimcore.co.uk and is responsible for the personal data collected through this website.

2. What personal data we collect

We may collect, use and store the following types of personal data:

• Your name
• Billing address
• Delivery address
• Email address
• Phone number
• Order details
• Payment-related information processed through secure payment providers
• Communications you send to us
• Technical data such as IP address, browser type, device information and website usage data
• Cookie and tracking data where applicable

3. How we collect your data

We collect personal data when you:

• Visit our website
• Place an order
• Contact us by email or through the website
• Sign up for marketing emails or newsletters
• Interact with cookies, analytics tools or similar technologies on our website

The UK GDPR requires organisations to provide clear and concise privacy information about what they do with personal data.

4. How we use your personal data

We use your personal data to:

• Process and deliver your orders
• Take payment and manage transactions
• Communicate with you about your order
• Provide customer support
• Manage returns, refunds and complaints
• Improve our website, products and services
• Prevent fraud and protect our business
• Send marketing communications where permitted by law or where you have consented
• Comply with legal and regulatory obligations

5. Lawful bases for processing

Under the UK GDPR, organisations must have a lawful basis for processing personal data and tell people what that basis is.

We rely on the following lawful bases, depending on the situation:

• Contract: where processing is necessary to process your order, deliver products, or provide customer service
• Legal obligation: where we must keep records or comply with applicable laws
• Legitimate interests: where it is necessary for running and improving our business, preventing fraud, securing our website, and understanding customer behaviour, provided your rights do not override those interests
• Consent: where required, such as for certain marketing communications or non-essential cookies

6. Marketing

We may send you marketing emails if you have asked to receive them, if you have consented, or where we are otherwise permitted to do so under applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at info@trimcore.co.uk.

UK rules on electronic marketing and similar communications are governed by PECR, alongside data protection law.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to make the site work, improve performance, understand usage, and support advertising or analytics.

Where required, we will ask for your consent before using non-essential cookies. Essential cookies may be used without consent where they are strictly necessary for the operation of the website.

In the UK, cookies and similar technologies are regulated by PECR, and users must be given clear and comprehensive information about their use.

8. Payments

We do not store your full payment card details on our servers. Payments are processed by third-party payment providers that handle your payment information securely in accordance with their own privacy policies and security standards.

9. Sharing your personal data

We may share your personal data with trusted third parties where necessary to run our business and provide our services, including:

• Payment providers
• Delivery and logistics companies
• Ecommerce platform providers
• Website hosting and technology providers
• Analytics and marketing service providers
• Professional advisers where necessary
• Authorities, regulators or law enforcement where required by law

We only share personal data where necessary and expect our service providers to protect it appropriately.

10. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure that your personal data is protected and transferred in accordance with applicable data protection laws.

11. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, fraud-prevention and customer service reasons.

When personal data is no longer needed, we will delete it or anonymise it where appropriate.

12. Your rights

Under the UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing in certain circumstances
• Request transfer of your personal data where applicable
• Withdraw consent at any time where processing is based on consent

The ICO states that individuals have the right to object to processing in certain cases, and where consent is used, it must be as easy to withdraw as to give.

To exercise any of your rights, contact us at info@trimcore.co.uk.

13. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

14. Third-party links

Our website may contain links to third-party websites. If you click on a third-party link, you will be subject to that third party’s own privacy policy. We are not responsible for the privacy practices of third-party websites.

15. Children

Our website is not intended for children, and we do not knowingly collect personal data from children.

16. Complaints

If you have concerns about how we use your personal data, please contact us first at info@trimcore.co.uk.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO oversees compliance with UK data protection law and PECR.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website features. The latest version will always be posted on trimcore.co.uk.